You can subscribe all the HelloClient's users to notifications, so they could be awae of:

• Them being assigned to a ticket
• Your ticket's status being updated
• New comment in your ticket
• Mew announcement has been made in your country

You can turn the notifications on in your profile or just press the BELL icon or in your profile
You would get the notifications in your browser if you are using:

• Windows or Mac
• Android

The iOS-compatible devices do not support notifications yet