Other information

Remote access

To grant the remote access to your computer for our technical support team please do the following:
  1. Open the Google Chrome browser on your computer.
  2. Go to the remotedesktop.google.com/support page.
  3. Press the "Download" button under the "Get the support" button.
  4. Fallow the instructions on the screen.
  5. Press "Generate code" button under the "Get the support" button.
  6. Copy the code and sent it to our technical support team's chat.
  7. The moment our support team logs in to your computer a window will pop up. Please press the "Allow" button.
The code you get is a one-time security code. Every 30 minutes you will get a request to permit the remote access.